PayPal is our default payment system.
Those of you who already use PayPal know how easy it is. The following notes are for those who are using Paypal for the first time.
1. You don't need a PayPal account to use it but they will ask for your details as any shopping site does when you don't have an account with them because they need to verify that you are the owner of the card you are using.
2. When the page comes up that asks for your PayPal password, TICK the alternative box which lets you sign in as a "Guest"
3. If this is a gift you want sent elsewhere, remember to UNTICK the box in the Paypal form that says "send to my residential address" This will give you a chance to put in the address of the person you want it sent to.
eWay is our other global payment system.
With eWay you will be paying directly into our bank account. You can pay by credit card or bank deposit from your own bank account. eWay will also ask for your details because, like PayPal, they have to verify that you are who you say you are.
If you don't wish to use either system online, that's no problem.
Just contact Annie here. You can tell her what you want, when and where to deliver it. Once that is sorted, you can give her your credit card details and she will process the charge manually and send you a receipt.
To proceed with an online order:
1. Please review your order by pressing the red shopping bag.
2.To increase or decrease the number of items, hover over the number window and dropdown arrows will appear. To cancel the item altogether, press the X box or the Remove instruction.
We accept Visa, Mastercard and American Express or you can pay through your PayPal account.
Please note: in our experience if you are sending items to multiple addresses you will find it easier to contact Annie and place your order directly with her by email. You will still enjoy all the payment options listed above but you won't have to repeat actions for each individual order
Delivery is set at a flat 15 AUD per address in Australia; this applies to all orders placed at retail prices.
International Mail rates vary according to weight, location and method.
Currently the site is set for international deliveries by Air Mail. It is always wise to check with Annie. She may be able to find a way for you to reduce the cost of postage overseas. No guarantees, but she will try.
*For Sea Mail to the US, UK and Rest of the World please contact Annie on firstname.lastname@example.org
If you place your order well before Christmas as most people do, we will discuss with you by email when you would like your gift or order to arrive and we will despatch it to conform with your wishes as closely as possible but always before that date.
Orders taken in December will be despatched in 3 days and can take 5 to 10 working days to be delivered, depending on where you are in Australia or the world. We will always alert you if your order is unlikely to arrive before Christmas Day and will cancel your order and refund any payments made if you then decide not to proceed.
Our refund policy is simple.
Australian Customers: If the goods are faulty or damaged when you receive them or you are not happy with your purchase for any other reason we ask that you return the item(s) preferably in the original packaging and we will refund your money; no questions asked. We would appreciate some feedback as well of course, to help us understand your concerns
International Customers: The above also applies to our overseas customers. However, we suggest that you contact us and explain your problem before going to the trouble and expense of returning the goods. We are good listeners and will always do our best to resolve the issue.
Return delivery fees are the responsibility of the customer.
We do not keep Credit Card details.
We keep your name, address and email so that we can send you our once-a-year newsletter in November.
We would NEVER sell or give this list to anyone else.